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Frequently Asked Questions
Go through our FAQ's below for answers to our most frequently asked questions
QUESTIONS ANSWERED
General FAQ's
Our designers and sales team are ready to assist you with your custom made piece, for enquiries please email sales@aelsignature.co.za and we will gladly have our team contact you to further develop your idea.
As each custom piece is unique and our designers spend several hours perfecting the final design for our clients we do charge a design fee that is calculated depending on the type of product required.
We are geared to assist with any larger architectural or interior projects from Design to installation. Please contact AEL Signature directly on sales@aelsignature.co.za and we will gladly assist.
We do not do installation on house numbers but do offer a step by step guide for installation to our customers with their purchase.
Please contact our sales team on sales@aelsignature.co.za or log your enquiry on our contact us page and a AEL Signature team member will contact you to assist.
Each product has its own warranty period and is listed in the items description, please click HERE to see our general warranty policy.
QUESTIONS ANSWERED
Orders, Shipping & Refunds
If the product you have selected is a standard product and in stock, it will be packaged for delivery within 24hrs of receiving your order. Delivery is done by our trusted courier partner and delivery time is dependent on the area being delivered to. Please see The Courier Guys lead time web page for further clarification by clicking HERE.
Production stages and Delivery of your custom AEL Signature piece will be communicated to you every step of the way by our sales team.
Once we have packaged your parcel for delivery (either standard or custom) you will be sent a waybill number you will then be able to track your parcel via the Courier Guy website. Click HERE to track your package.
Please view our refund policy by clicking HERE.